Get in touch
Contact us
Questions about an order, a product, or anything else? We usually respond within one business day.
Send us a message
Other ways to reach us
- Response time
- Within 1 business day, Mon–Fri
- Returns address
- Vellum Returns
123 Example Street
New York, NY 10001
Frequently asked questions
- How long does shipping take?
- Domestic orders ship within 1–2 business days and typically arrive in 3–5 days. International shipping takes 7–14 days.
- What is your return policy?
- We accept returns within 30 days of delivery, no questions asked. Items must be unused and in original packaging.
- Do you offer gift wrapping?
- Yes — add a note at checkout and we'll wrap your order in tissue paper with a handwritten card at no extra charge.
- Can I track my order?
- Absolutely. You'll receive a tracking link via email once your order ships.
- Do you ship internationally?
- We ship to most countries worldwide. Shipping rates and times are shown at checkout.